Customer Support Agent, German / English

• Support customers of multinational companies in the consumer electronics and e-commerce sectors.
• Serve as the first point of contact for customers.
• Communicate with customers via email, live chat, social media, and phone.
• Handle customer inquiries calmly and professionally.
• Analyze issues and assist customers in resolving them.
• Complete guided training and continue developing your skills.

• You speak German at an advanced level (at least C1) and English at an intermediate level (at least B2).
• You are interested in e-commerce, consumer electronics, and customer satisfaction.
• You are open to working with new technologies and products.
• You learn quickly, take initiative, and have strong troubleshooting skills.
• You have a dedicated, quiet workspace at home.
• Customer service experience is an advantage but not required.
• Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms.
• At least 8 GB of RAM.
• 64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later.
• Intel Core i5-8300H or an equivalent or better processor.
• Integrated graphics.
• A smartphone for two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later.

• The flexibility to work 100% remotely, with no commuting time or travel costs.
• Innovative digital tools and comprehensive training, including access to our online training library.
• Various learning and career development initiatives throughout the year.
• Fun employee activities and the opportunity to participate in 5CA communities such as 5CA Connect, Pride, and 5CA Gamers.
• A relaxed, diverse, and inclusive company culture.
• A remote-first work environment.