Accounting and Operations Support Specialist

• Learn about the product, the company, its vision, and its departments
• Identify stakeholders and collaborate effectively with the team and various departments
• Receive and qualify accounting-related requests
• Respond promptly to customer requests, drawing on an in-depth understanding of accounting principles
• Track requests through to the complete resolution of tickets
• Handle increasingly complex customer requests
• Create and update customer-facing help documentation
• Share accounting knowledge and hands-on experience with colleagues
• Represent the customer voice and use cases to the Product teams
• Escalate issues to the Technical teams when necessary
• Help accountants working in companies and accounting firms import their data into Pennylane to facilitate migration
• Identify areas for improvement and lead projects that contribute to team efficiency

• Accounting education or training (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years of experience in an accounting firm
• Ideally, experience handling at least three tax seasons
• Direct experience working with business owners is a plus
• Strong interest in innovative work tools and new technologies
• Self-reliance, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication skills and the ability to explain concepts clearly and professionally to users
• Ability to understand and respond to customer needs, deliver excellent service, and maintain positive customer relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the product
• Willingness to learn and stay up to date with product developments
• Eligibility to work in France required; Pennylane does not currently sponsor visa applications

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days, in addition to 5 weeks of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly allowance for all Pennylaners to support working from home or from a coworking space
• An allocation of BSPCEs (French stock options)
• Access to 8,000 gyms across France and more than 300 wellness activities through our partner Gymlib
• A Mac
• Tech Days every 3 months for remote Pennylaners
• Annual company off-site
• Opportunities to move into Support, Account Management, or Implementation teams