Senior Quality Assurance Engineer

• Report directly to the QA Director and serve as a leader among the QA team
• Provide QA strategy oversight and direction or act as the primary hands-on QA engineer across project teams
• Own test strategy, risk-based test planning, and exit criteria for assigned projects
• Lead functional, integration, regression, and exploratory testing and guide automated test coverage
• Guide clients through User Acceptance Testing and coordinate releases, including feature updates, bug fixes, and enhancements
• Own quality review of applications, test plans, test strategy, and test cases
• Partner with developers, business analysts, and project managers to verify code and conformance with business and system requirements
• Mentor QA Engineers through pairing, test-asset review, and feedback
• Evaluate QA processes, procedures, tools, and AI-assisted testing approaches with the QA Director
• Translate requirements, acceptance criteria, and Figma designs into testable scenarios
• Drive defect triage, reproduction, verification, regression checks, and clear defect documentation
• Coordinate UAT planning with BA/PMO and client stakeholders and support go-live readiness reporting
• Evolve reusable QA assets, regression suites, automation patterns, and playbooks
• Exercise judgment on the use of manual testing, automation, and AI-assisted tooling

• 5+ years of QA/manual testing experience across the full software development lifecycle for public-facing, customer-facing web applications
• 3+ years of automated testing experience using Cypress, Playwright, or similar, including test architecture, reusable test utilities, test data strategy, CI/CD integration, and automated test scripts
• 3+ years of experience validating API integrations using Swagger, Postman, or automated API testing frameworks
• Comfort using AI tools for test case generation, test data creation, code review, or other QA workflows
• Prior experience mentoring or providing technical/QA leadership to QA team members and/or previous release management experience
• Ability to work in Agile or Waterfall environments
• Experience with Azure DevOps, Jira, Confluence, ADO wiki, Figma, Miro, BrowserStack, and LambdaTest
• Bachelor's degree from an accredited college/university; concentration in Business, Management Information Systems, or Accounting preferred
• Experience testing Content Management Systems such as Sitecore, Optimizely, ContentStack, or Contentful
• ADA & WCAG 2.0/2.1 (level AA) compliance testing experience
• Ability to prioritize and execute tasks independently across multiple concurrent projects
• Excellent listening, interpersonal, written, and oral communication skills
• Strong customer service orientation and collaborative stakeholder-management experience

• Health, dental, vision, life, and disability insurance for US-based employees
• 401(k) plan with up to a 4% company match for US-based employees
• Self-managed personal time off
• Ongoing learning, mentorship, and professional development
• Competitive compensation for the Brazil team
• Growth and collaboration with cross-cultural teams