Bilingual Medical VA, Marketing Support

• Handle patient communication, care coordination, patient intake, and scheduling
• Manage virtual receptionist duties and incoming calls through the Weave VOIP phone system
• Complete highly accurate data entry
• Support patient forms, intake details, and records management in WebPT
• Provide general administrative support to reduce the client’s workload
• Support appointment setting, customer service, and sales-related tasks
• Assist with email marketing, text message marketing, social media management, and outbound marketing
• Help with outreach, networking, marketing campaigns, and business development efforts
• Support a concierge, cash-pay physical therapy practice focused on pelvic health and women’s health

• Healthcare administrative experience required
• Data entry experience required, with extremely high attention to detail
• Patient communication, care coordination, patient intake, scheduling, and virtual receptionist experience required
• Patient paperwork, forms, documentation, and administrative support experience required
• Email marketing experience required
• Sales and appointment setting experience required
• Experience with multiple EMRs/EHRs required; WebPT experience preferred
• Concierge or cash-pay medical practice experience preferred
• Marketing support experience required, including social media, email and text message marketing, SEO support, Google reviews, and outreach messaging
• Experience supporting U.S.-based or international companies required
• Fluent in Spanish and English with minimal accent
• Professional presentation and strong communication skills
• High emotional intelligence and comfort discussing sensitive women’s health topics
• Tech-savvy, detail-oriented, and comfortable learning multiple systems
• Self-starter, proactive, and able to think independently
• Comfortable with sales conversations, appointment booking, and patient follow-up
• Able to maintain professionalism, confidentiality, and empathy
• Relevant work experience
• Must provide an NBI Clearance and/or Local Police Clearance before onboarding
• Must attend video meetings with camera on when required
• Reliable laptop or desktop computer
• Stable high-speed internet connection of at least 25 Mbps
• Noise-canceling headset
• Working webcam
• Quiet and professional work environment

• Dedicated HR & Contractor Support Team
• Premium VPN Access (Optional)
• HIPAA & Cybersecurity Training + Certification (Provided)
• Top 1% VA Performance Training
• Client-Approved U.S. Holidays
• Client-Approved Paid or Unpaid Time Off
• Access to Tools & Resources
• Optional Performance-Based Incentives