Chief Operating Officer, Regional – Agribusiness Banking

• Manage implementation of large-scale change programs, including strategies and plans for people and customer impact
• Oversee communications, training, and stakeholder engagement related to change programs
• Represent RAB interests on Business Banking working groups
• Coach and influence Senior Executives to lead change within their teams
• Oversee BU/SU and Domain change portfolios to optimise sequencing, alignment, and stakeholder engagement
• Lead a cross-functional and remotely located team supporting and sustaining change
• Report on change-management effectiveness using metrics and data
• Drive support for NPS uplift, business growth, new-to-bank acquisition, capability uplift, and deeper customer relationships while meeting risk obligations
• Provide strategic and executional advice to the RAB Leadership Team
• Act as the gateway between the frontline and the wider Business Banking agenda
• Develop attraction, retention, and engagement strategies
• Apply digitisation and AI to improve productivity and quality
• Support development and execution of policy, process, and product solutions for regional commercial and agribusiness customers

• Exceptional stakeholder management and senior stakeholder engagement skills
• Deep understanding of regional Australia and the realities of operating across remote and dispersed markets
• Proven experience managing and sustaining end-to-end, large-scale change programs
• Ability to coach senior executives to lead change
• Experience uplifting team and discipline maturity through SME knowledge and fostering a culture of sharing, learning and problem solving
• Outstanding communication and influencing skills
• Ability to navigate ambiguity and work in a non-binary, complex environment
• Highly consultative, collaborative, and people-focused leadership style
• Comfort operating within a cohort of senior leaders
• Business Banking knowledge including BB strategy, systems, processes, and policies highly regarded but not essential
• Existing leader operating at a level of significant breadth and complexity
• Must be ready to operate at the required level from day one
• Alignment with CBA values and the CommBank way – Care, Courage, and Commitment