Senior Specialist, Talent Solution Delivery

• Monitor project progress, identify potential risks, and implement solutions to mitigate delays or issues
• Ensure projects comply with company standards, policies, procedures, and SLAs
• Work with project managers to develop project scopes, charters, action plans, resources, budgets, and timelines
• Collaborate with program managers on requirements and expectations for end-to-end enterprise talent solutions
• Derive trends and insights from performance metrics and communicate findings to leaders
• Help clients develop and maintain enterprise talent pipelines using recruitment solutions
• Manage the complete talent flow for dedicated enterprise customers
• Set up reports and define KPIs
• Measure customer success using funnels and proactively drive performance improvements
• Achieve agreed performance SLAs and deliver high-quality candidates on time
• Advise clients on market trends and help them run successful programs
• Build and expand internal and client relationship networks
• Participate in management meetings regarding client status
• Handle complex, non-standard user and customer program issues
• Work with colleagues to solve issues and take ownership of finding answers
• Contribute expertise to projects and project design approaches
• Inform stakeholders about new releases
• Monitor support processes and verify appropriate support approaches
• Support customers with SLA expertise and advice
• Provide friendly, responsive support and answer questions
• Collect data and prepare accurate reports, evaluations, and complex non-standard technical support reports

• Successfully completed a master’s degree / MBA or equivalent
• Practical work experience, ideally in HR Tech as a customer success manager, account manager, or delivery manager
• Strong command of English
• Excellent working knowledge of MS Office, especially Excel and PowerPoint
• Strong communication and presentation skills
• Confidence interacting with co-workers and management at all company levels
• Detail-oriented, efficient, reliable, and ready to perform
• Pragmatic and solution-oriented approach
• Ability to work both on a team and independently
• Strong analytical reasoning skills
• Curiosity and passion for new challenges

• Learning culture and career architecture framework
• Opportunities for personal and professional development
• Entrepreneurship and team spirit culture
• Mutual trust and supportive work environment