Junior Customer Service Representative, German, Polish

• Support customers in German and English internally via phone and written channels
• Answer customer inquiries related to accounts, cards, payments and transactions
• Resolve standard customer issues according to procedures
• Accurately document customer interactions in internal systems
• Cooperate with internal teams to ensure timely resolution of cases
• Deliver a professional and friendly customer experience

• Very good German (C1/C2) both written and spoken
• Communicative English (B1/B2) both written and spoken
• Secondary education (students or graduates welcome)
• Strong communication skills and customer focus
• Ability to work with systems and follow procedures
• Willingness to develop knowledge of banking products
• No prior banking experience is required

• Maternity cover contract
• Paid onboarding and comprehensive training
• Stable job in an international environment
• Opportunity to gain experience in banking/financial services
• Clear development paths and internal mobility
• Performance-based incentives for eligible employees
• Inclusive equitable benefits focused around financial wellbeing, health & wellness
• Continuous development opportunities including training, education support, and career progression pathways
• Employee recognition programs
• Home-based remote work