Customer Success Manager

• Own the complete post-sales lifecycle for a portfolio of insurance customers
• Run operational calls, performance reviews, and quarterly business reviews with senior stakeholders
• Build strategic relationships across customer organisations
• Agree and monitor financial and operational success metrics
• Define and run onboarding and training programmes
• Drive adoption and process changes that create measurable value
• Quantify customer value and proactively address performance gaps
• Identify and mitigate account health risks
• Analyse AI performance and collaborate with product and engineering on improvements
• Own contract renewals and pursue up-sell and cross-sell opportunities with Business Development
• Train users, debug problems, and act as a product expert

• Fluent Polish, written and spoken
• Fluent English
• 3+ years in customer success, solution delivery, or customer-facing consulting, at a high-growth B2B SaaS company or a top consultancy
• Track record of building and deepening relationships across a wide range of stakeholders at large, complex organisations
• Strong analytical skills, including experience quantifying business value and defending it to a customer
• Comfort with technical products, data and operational metrics
• Strong ownership mentality and relentless customer focus

• Variable compensation
• Regular travel to customers