Cloud Integrations Engineer

• Support and guarantee a positive migration experience for all 11:11 clients
• Plan, provision, migrate, and optimize customers’ cloud-based environments
• Deliver migration services aligned with 11:11 Systems’ integration strategy
• Triage incoming migration requests and plan technical requirements with the team
• Act as a technical escalation point to resolve customer migration and integration problems
• Escalate and collaborate with Operations, Infrastructure, Development, vendors, and other internal teams
• Own project tickets and ticket escalations within the assigned area of responsibility
• Follow 11:11 Systems’ service management best practices
• Deliver superior customer service while maintaining professional relationships
• Ensure migration-related incidents and problems are mitigated
• Ensure escalated customer tickets are addressed and referred to vendor support promptly when needed
• Enhance team efficiency by taking ownership of new and different requests and identifying opportunities to add value
• Handle company data and information in accordance with data handling agreements, procedures, and policies
• Review and follow company policies, data privacy practices, compliance training, and policy acknowledgements
• Perform other duties as assigned
• Report to the Manager of Cloud Integrations

• Bachelor’s degree in a related field or equivalent work experience required
• 4+ years recent experience as a technical, hands-on, enterprise VMware administrator
• Extensive knowledge and experience using VMware management tools, including vCenter, vCloud Director, and VMware Configuration Manager
• Working experience managing scalable, highly available, mission-critical virtualized VMware infrastructures
• Experience implementing and managing multiple virtual environments
• Solid understanding of and experience with virtualization technologies such as VMware, OpenStack, and AWS
• Understanding of cloud-based infrastructure services such as BaaS, IaaS, and DRaaS
• 4+ years of experience as a technical support representative with extensive hands-on troubleshooting
• Excellent communication skills, high energy, positive attitude, and aptitude for professional growth
• Detail- and goal-oriented with demonstrated technical knowledge and consultative skills
• Ability to pursue positive outcomes for assigned tasks independently
• Must be able to work in assigned country without visa sponsorship
• Ability to perform each essential function satisfactorily; reasonable accommodation may be made for qualified individuals with disabilities