Global IT Assistant

• Coordinate day-to-day IT support requests from staff and affiliates, ensuring issues are logged, triaged, and resolved or escalated within agreed-upon timelines
• Serve as the first point of contact for IT-related issues, guiding staff to the right resolution path
• Upload and track IT-related invoices for processing, keeping accurate records to support budget tracking and payment follow-up
• Follow up on software requests through submission, approval, licensing, and user provisioning
• Coordinate with vendors and the Digital team on IT hardware and software procurement
• Maintain organized documentation of IT tickets, invoices, licenses, and vendor contracts
• Log, triage, and follow up on IT support tickets according to defined priorities and timelines
• Upload IT-related invoices into the finance/accounting system and track them through payment
• Coordinate with vendors to resolve invoice discrepancies or missing documentation
• Maintain an up-to-date inventory of software licenses, renewals, and IT equipment
• Support IT account setup and access during staff onboarding and offboarding
• Prepare periodic status reports on open tickets, pending invoices, and software requests for the Digital Team

• Basic understanding of IT support processes, ticketing systems, and software licensing
• Strong organizational skills and attention to detail, particularly for invoice and documentation tracking
• Effective communication with cross-functional teams, vendors, and stakeholders
• Ability to prioritize and follow up on multiple requests simultaneously
• Proficiency with basic office and finance tools (e.g., Excel, ticketing/invoicing systems)
• Fluent in English
• Desirable: conversational Spanish
• One year of experience in a similar role

• Full-time employment
• Remote work arrangement