Senior Customer Support Agent – French Speaking

• Respond promptly and professionally to customer questions through Intercom chat
• Provide accurate and efficient resolutions to non-technical and technical questions about the Infinni platform
• Maintain high customer satisfaction by addressing issues thoroughly and courteously
• Escalate complex issues to appropriate teams and keep customers informed
• Share knowledge and best practices with the support team
• Collaborate with cross-functional teams to resolve issues and improve customer experience
• Participate in team meetings and training sessions
• Identify recurring customer issues and suggest support-process improvements
• Contribute to support documentation and resources
• Provide feedback to the Support Team Lead on tools and workflow improvements
• Report to the Support Team Lead

• Applicants must currently be based in the Canary Islands
• At least 2+ years of experience in a customer support role, preferably in a B2B SaaS environment
• Familiarity with Intercom or similar customer support tools, such as Zendesk
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple inquiries simultaneously in a fast-paced environment
• High level of empathy and customer-centric mindset
• Fluency in English and French
• German or Spanish is a plus
• Bachelor's degree in Business Administration, Psychology, Human Resources, Finance, or a related field is preferred

• Remote-first company allowing employees to work from home or abroad, subject to being based in the Canary Islands
• Competitive salary / highly attractive compensation package
• Opportunities for career advancement and personal development
• Inclusive, diverse, and collaborative team culture