Customer Service Representative – Commercial Call Center

• Provide personalized and empathetic voice-based support to customers
• Offer financial products and services to build customer loyalty and meet their needs
• Achieve and exceed sales targets
• Welcome customers, resolve questions, and handle requests
• Ensure complete customer satisfaction

• High school diploma
• Sales experience is a plus
• Availability to work a 6-on, 1-off schedule (Monday through Saturday)
• 6 hours and 20 minutes per day
• Internet connection with a minimum speed of 100 Mbps, using a wired network connection for desktop use
• Clear and objective communication
• Customer service techniques
• Active listening and customer needs analysis
• Time management and prioritization of demands
• Proactivity and a desire to make a difference
• Ability to work as part of a team and seek creative solutions
• Results-oriented mindset

• Meal voucher
• Medical and dental insurance
• Incentive campaigns and performance awards
• Desktop computer provided for home office use
• Flexible breaks
• Semiannual profit-sharing bonus
• Internet allowance
• Structured development program and career path
• Inclusive and respectful work environment
• Partnership with Sesc
• Discounts on the Carrefour card for purchases across the Carrefour network
• TotalPass
• Pharmacy benefit
• Life insurance
• Transportation allowance
• Optical reimbursement