Partner Success Manager

• Own the end-to-end success of a portfolio of strategic partners in the ANZ market
• Lead onboarding processes and ensure fast, successful partner go-lives
• Drive integration, internal enablement, and initial use cases
• Reduce time-to-first-value and remove early-stage friction
• Ensure partners actively use and distribute solutions
• Embed products into partner workflows, sales motions, and support processes
• Work cross-functionally with Product, Engineering, and Sales to resolve blockers
• Identify upsell, cross-sell, and expansion opportunities
• Increase attach rates and partner-driven MRR
• Build and execute joint growth plans tailored to each partner
• Monitor partner health, engagement, and performance
• Proactively mitigate churn risks and drive long-term value
• Expand footprint within partner organizations through new teams and use cases
• Support go-to-market initiatives including campaigns, launches, and promotions
• Enable partner sales teams with positioning, messaging, and playbooks
• Act as the voice of the partner internally and bring regional insights
• Success is measured by rapid partner activation, product adoption, partner-driven revenue growth, retention, expansion, satisfaction, and engagement

• Candidates must be located in Australia
• 3–6+ years in Partner Success, Customer Success, or Account Management in SaaS, Hosting, Cloud, or Infrastructure
• Experience working with partners in ANZ
• Experience with HSPs, MSPs, or channel-based business models
• Proven track record of driving partner growth and retention
• Strong commercial mindset (revenue, expansion, growth)
• Ability to operationalize partnerships beyond relationship management
• Ability to build and execute Go-To-Market plans with partners
• Strong stakeholder management across technical and business teams
• Data-driven approach to decision-making and prioritization
• Fluent in English

• Direct impact on revenue growth and partner ecosystem
• Opportunity to build and scale partnerships in high-growth markets
• Opportunity to shape a world-class Partner Success function from the ground up
• Fast-paced, entrepreneurial environment
• Diverse and inclusive environment