Guest Experience Specialist – Event Agency

• Manage guest requests from initial enquiry through completion, including travel, accommodation, registrations, bookings and guest communications
• Coordinate individual guest arrangements and small group requests, typically for groups of ten or fewer
• Use Cvent to manage registrations, maintain accurate guest information and keep event data up to date
• Act as a point of contact for clients and guests
• Respond to requests, resolve issues and keep stakeholders informed
• Monitor bookings, costs and budgets
• Maintain accurate records and provide timely reporting
• Ensure arrangements meet client requirements and applicable pharmaceutical compliance regulations
• Identify opportunities to improve processes and the guest experience

• 3+ years of experience in guest services, delegate management, travel coordination or a similar event operations role
• Previous experience working within the pharmaceutical and/or healthcare events industry
• Strong hands-on experience with Cvent, including registrations, guest data management and reporting
• Experience coordinating travel, accommodation, bookings and communications for guests or event participants
• Excellent organisational skills and attention to detail
• Ability to manage multiple requests and changing priorities
• Strong customer service, communication and problem-solving skills
• Comfortable working independently, taking ownership and knowing when to flag an issue
• Good working knowledge of Microsoft Office, particularly Excel
• Fluency in English and Spanish
• Bonus: experience in a fast-moving agency or client services environment
• Bonus: experience using AI or automation tools
• Bonus: experience working in international or cross-cultural teams
• Bonus: additional languages
• Bonus: process improvement experience

• Flexible working setup (remote in some places, hybrid in others)
• Performance-based bonus
• Home office / tech stipend
• Lunch vouchers
• International career opportunities
• Annual global offsite
• Free coffee
• Pet-friendly offices
• Supportive, collaborative culture
• Inclusive workplace
• ESG-driven company committed to positive impact