IT Consultant

• Strategic and technical consulting on cloud software in the Customer Success area
• Implementing and optimizing software solutions for sustainable customer support
• Building and maintaining long-term customer relationships with a focus on value and growth
• Proactively identifying optimization opportunities throughout the customer journey
• Acting as the interface between customers and the development team
• Developing creative solutions and driving modern IT and Customer Success processes
• Collaborating with an international team
• Participating in regular knowledge-sharing and feedback sessions

• In-depth technical understanding of cloud software integration, including API documentation
• Interest in modern Customer Success processes
• Extensive experience in strategic customer management, from onboarding through renewal
• Strategic mindset and a strong understanding of long-term customer engagement and development
• Strong Zendesk expertise, with at least 3–5 years of experience, ideally as an administrator
• Knowledge of Artificial Intelligence (AI) is a major advantage
• Proactive approach to customer management and ability to independently derive and implement initiatives
• Native-level German proficiency
• Very good English skills
• Outside-the-box problem solver
• Confident manner, ambition, and ability to work independently
• Based in Germany, Switzerland, Austria, or Spain
• No cover letter required; CV/resume is sufficient

• Permanent employment contract
• 100% remote work
• Flexible working hours; employees can organize their own working time
• Work equipment provided
• Professional development, training, and educational opportunities
• Regular knowledge-sharing and feedback sessions
• Co-working opportunities and team events in Germany and abroad
• Onboarding with an onboarding buddy from day one
• Long-term collaboration
• No dress code