Account Manager – Email Marketing, Klaviyo

• Own relationships with a portfolio of eCommerce and DTC clients
• Become the main point of contact and trusted partner for clients
• Lead regular client calls and communicate performance, insights, and recommendations
• Understand client goals and translate them into clear priorities for the team
• Guide email, lifecycle, and retention strategy across campaigns and flows
• Work with copywriters, designers, and Klaviyo specialists to keep projects moving
• Manage campaign calendars, approvals, feedback, and deadlines
• Review deliverables for quality, accuracy, brand alignment, and strategic fit
• Monitor email performance and identify opportunities for growth
• Proactively communicate updates, manage expectations, and flag potential issues
• Ensure clients feel informed, supported, and confident in delivered work

• 3+ years of experience in Account Management, Client Services, or a similar role
• Experience working with eCommerce or DTC brands
• Strong understanding of email marketing, lifecycle marketing, and retention
• Experience with Klaviyo
• Comfortable discussing campaign performance, strategy, and recommendations with clients
• Strong communication skills and confidence leading client calls
• Highly organized and able to manage multiple clients and priorities
• Strong attention to detail and follow-through
• Fluent English
• Self-directed, reliable, and comfortable working independently
• Comfortable working Australian hours
• Full-time availability during Australian working hours

• Full-time availability during Australian working hours
• Fully remote work arrangement