Operations and Accounting Support Specialist

• Act as a subject-matter and platform expert for clients and accountants using Pennylane
• Serve as a liaison between business leaders, in-house accountants, and accounting firms
• Understand the issues users encounter on a daily basis
• Investigate requests and provide an answer or solution
• Escalate issues to technical teams when necessary
• Help corporate and firm-based accountants import their data into Pennylane to facilitate migration
• Continuously train on the product, the company, and its departments during the first three months
• Receive, qualify, and resolve accounting-related requests
• Follow up on tickets through to full resolution
• Handle increasingly complex customer requests
• Create and update help resources to foster customer self-service
• Share accounting knowledge and hands-on experience with colleagues
• Provide product teams with well-founded feedback on customer usage
• Identify areas for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administration and Accounting Management)
• At least 3 years of experience in an accounting firm
• Ideally, experience with at least three tax-year closing periods
• Direct experience working with a business leader is a plus
• Interest in innovative work tools and new technologies
• Self-motivated, with the ability to solve problems independently and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Strong written communication and teaching skills
• Ability to understand and respond to customer needs while maintaining strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to the platform’s rapid evolution
• Willingness to learn and stay up to date with product developments
• Right to work in France required; the company does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or in a coworking space
• BSPCE stock options
• Access to 8,000 gyms throughout France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual off-site
• Convenient access to offices located near Saint-Lazare in Paris