Accounting & Operations Support Specialist

• Act as a subject-matter and platform expert for customers and their accountants
• Serve as the central point of contact between business owners, in-house accountants, and accounting firms
• Understand user issues and investigate requests
• Provide answers or solutions, or escalate issues to the technical teams
• Help company accountants and accounting firms import their data into Pennylane to facilitate migration
• Continuously develop knowledge of the product, the company, and its departments
• Receive, qualify, and resolve accounting-related requests
• Track tickets through to complete resolution
• Handle increasingly complex customer requests
• Create and update customer support materials
• Share accounting knowledge and hands-on experience with colleagues
• Share well-structured customer feedback with the Product teams
• Identify areas for improvement and lead improvement projects

• Accounting qualification (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s degree in Accounting, Control, and Audit, or Bachelor’s degree in Administrative and Accounting Management)
• At least 3 years’ experience in an accounting firm, ideally covering at least three tax seasons
• Direct experience working with a business owner is a plus
• Interest in innovative work tools and new technologies
• Ability to work independently, solve problems autonomously, and find solutions
• Knowledge of Pennylane is a plus
• Professional proficiency in English
• Excellent written communication skills and the ability to interact with users clearly and professionally
• Ability to understand and respond to customer needs, provide excellent service, and build strong relationships
• Ability to work independently and as part of a team
• Flexibility to adapt to rapid changes in the platform
• Eagerness to learn and stay up to date with product developments
• Right to work in France required; Pennylane does not currently sponsor visas

• One of the best health insurance plans on the market (Alan Blue and Alan Mind)
• Meal vouchers (Swile card)
• 6 to 12 additional RTT days on top of 5 weeks of paid annual leave
• The opportunity to improve your English with Busuu
• A monthly budget to support working from home or from a coworking space
• A BSPCE equity package
• Access to 8,000 gyms across France and more than 300 wellness activities through Gymlib
• A Mac
• Company events, including quarterly Tech Days and an annual seminar