IT Engineer – Operations

• Own second-line IT support and escalate incidents
• Troubleshoot complex endpoint, operating system, application, network, and access issues through resolution
• Manage the lifecycle of Windows and macOS devices, including administration, provisioning, configuration, patching, and software deployment
• Administer Microsoft Active Directory and Entra ID, including user accounts, permissions, authentication, and access
• Administer Microsoft 365 users, groups, licenses, permissions, and collaboration tools
• Support Windows and Linux servers, virtualization, cloud-based services, and network connectivity
• Administer Windows and Linux servers and virtualization technologies such as VMware or Hyper-V
• Manage cloud platforms such as Azure, AWS, or GCP
• Use PowerShell and other scripting tools to automate repetitive tasks and improve operational efficiency
• Apply security and least-privilege principles and follow incident and change-management processes
• Maintain technical documentation and operational procedures
• Contribute to IT projects, system upgrades, migrations, and new technology implementations
• Collaborate with specialist teams, vendors, and local and international colleagues
• Share knowledge with colleagues

• At least 3 years of practical experience in IT Operations, System Administration, or a similar technical infrastructure role
• Experience administering and troubleshooting Windows and macOS devices, including provisioning, configuration, patching, and software deployment
• Experience with Active Directory and/or Entra ID, user and access administration, authentication, permissions, and Microsoft 365 services
• Experience handling escalated incidents involving operating systems, applications, hardware, user access, and network connectivity
• Knowledge of TCP/IP, DNS, DHCP, Wi-Fi, LAN, and VPN troubleshooting
• Experience using PowerShell or another scripting language to automate administrative tasks
• Experience working with an ITSM platform, ticketing system, and structured incident, request, and change-management processes
• Security-conscious mindset and understanding of access control and least privilege
• Ability to prioritize incidents and tasks, work independently, and collaborate with technical teams, service desk colleagues, and external vendors
• Clear verbal and written communication in English
• Experience with CI/CD pipelines and collaboration with development or DevOps teams is advantageous
• Experience using AI tools responsibly for troubleshooting, scripting, documentation, and IT automation is advantageous

• Private health insurance
• Education program with training and certification
• Wellbeing program
• Free coffee, drinks, and snacks at work
• Company dinners
• Ski trips, karting, laser-tag, wine tasting, picnics, and cooking classes
• Competitive salary
• 24 days of vacation
• Annual company events
• Challenging projects
• Honest feedback and open feedback culture
• Reasonable accommodations during the interview process