Client Success Manager / Director – APAC

• Own a portfolio of institutional client relationships across APAC, from operations teams to senior stakeholders
• Lead client implementations end to end, including scoping, planning, engineering coordination, test cycles and go-live
• Serve as the senior escalation point for complex reporting, data and regulatory issues
• Drive retention, renewals and account growth
• Partner with sales on expansion and new-client pre-sales
• Define and improve client success processes, including onboarding playbooks, health scoring, QBRs and escalation paths
• Use AI and automation to scale team work and improve the client experience
• Bring client and regulatory insights into product priorities and company working groups
• Visit clients on-site for kickoffs, go-lives, executive meetings and relationship reviews
• At Director level, lead and grow the APAC client success team, coach analysts, and own client success metrics and leadership reporting

• 6+ years in OTC derivatives or regulatory reporting, with significant client-facing or implementation experience
• Director level: 10+ years, including leading people or a function
• Strong working knowledge of APAC regimes (ASIC, MAS)
• Exposure to EMIR, CFTC, SEC, CSA as a plus
• Proven track record leading complex implementations for institutional clients
• Experience owning client relationships, renewals and account growth
• Analytical and comfortable with data; able to diagnose an issue yourself before escalating
• Already using AI tools in daily work and keen to shape how a team uses them
• Excellent communication from technical teams to executives
• Based in APAC and willing to travel to clients regularly, around 10–20%
• Nice to have: SQL, APIs/JSON, ISO 20022 or FpML
• Nice to have: experience at a reporting vendor or trade repository
• Nice to have: experience building a client success function at a scale-up
• Open-minded, humble, driven, communicative team player

• Fully remote
• Competitive salary
• A culture of trust, ownership and constructive feedback
• A modern tool stack, including AI, and room to shape how we use it
• A span of control that matches your ambitions and skills
• Professional growth and investment in your needs and goals