Customer Value Architect

• Develop strong understanding and proficiency with the Neara software platform
• Translate platform functionality and value to customers
• Work directly with customers, including meaningful time on-site
• Drive and embed customer use of the Neara platform and enable proficient organizational adoption
• Ensure contracted Neara solutions are delivered as scoped and achieve identified business outcomes
• Understand customer strategic imperatives and business goals and advise on where Neara solutions can help
• Serve as a trusted commercial and technical customer advisor
• Support workflow and change-management requirements beyond the core Neara scope
• Define and deliver customer business cases and ROI metrics
• Establish internal reporting and value-delivery review cadences
• Identify expansion opportunities and additional customer pain points Neara can solve
• Engage broad customer stakeholder groups and build trusted relationships
• Collaborate with Sales and Deployment teams on customer happiness, adoption, growth and value demonstration frameworks
• Design and deliver training sessions and workshops aligned with customer goals and workflows
• Identify emerging client needs and strategic opportunities
• Inform customer account strategies and growth opportunities
• Provide platform feedback and Japan-specific localization needs to Product and Engineering
• Work with Japanese utility clients and engineering partners to unify data and build and deploy digital models

• Ability to read, speak, and write in English
• Familiarity with enterprise software platforms and deployments
• Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organization
• Experience developing tangible customer value and ROI frameworks mapped to client strategic and business priorities
• Strong communication skills and ability to explain complex topics clearly
• Strong critical thinking capabilities and ability to translate customer outcomes into technical solutions
• Strong external stakeholder engagement skills and ability to build trusted relationships
• Proactive problem-solving ability and creativity in addressing customer pain points or commercial opportunities
• Adherence to Neara’s information security policies and responsible handling of client and infrastructure data
• Current and unrestricted rights to work in Japan
• An engineering degree is a plus but not essential
• Experience within infrastructure, specifically the energy sector, is a plus but not essential

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands
• Meaningful work contributing directly to society by making Japan’s power infrastructure safer and more resilient
• Stability and backing of a well-funded international company
• Access to global expertise and training
• Regular travel to customers and Neara offices in Sydney, London and the US
• Supportive, collaborative colleagues who value ideas and expertise
• Remote working in Japan