Associate Manager, Clinical Operations

• Lead day-to-day management of multiple clinical administration team members
• Provide direct coaching and development support to assigned staff
• Oversee resourcing, alignment, training, and ongoing professional development
• Ensure clinical administration initiatives improve process efficiency, consistency, and quality
• Analyze performance metrics and provide feedback to improve individual and team performance
• Develop and implement Working Practice Documents and Standard Operating Procedures
• Develop and implement training processes for clinical administration and clinical staff
• Implement project-specific training for research staff
• Mentor new team members, including other Clinical Managers
• Perform additional duties and projects assigned by PPD management
• Collaborate with senior clinical operations management and executive staff on strategic planning and business development
• Escalate performance concerns and training needs to ensure adherence to PPD SOPs and WPDs
• Collaborate with leadership on resourcing needs

• Bachelor's degree or equivalent and relevant formal academic/vocational qualification
• Significant clinical research experience comparable to 5+ years
• Experience with remote and clinical monitoring
• Experience across all phases of the study life cycle, including start-up, interim, and close-out
• At least 1 year of leadership responsibility
• Advanced knowledge of ICH GCP, applicable regulations, and PPD/client procedural documents
• Advanced knowledge of all phases of clinical trials, specifically study start-up, study maintenance, and study close-out
• Advanced skills in managing, motivating, and mentoring staff
• Ability to analyze and manage the clinical administration portion of business development bids and contracts for multiple studies
• Strong knowledge of budgets, projects, and metrics
• Ability to handle multiple tasks simultaneously, meet rigorous timelines, and work effectively in stressful situations
• Excellent organizational skills and strong attention to detail
• Excellent communication and interpersonal skills
• Ability to travel if required
• Ability to work in office and/or clinical environments
• Ability to work with potential exposure to biological fluids and infectious organisms
• Ability to use personal protective equipment when required

• Fully remote work arrangement
• Standard Monday–Friday work schedule
• Coaching and development support
• Professional and technical development opportunities
• Global team environment
• Collaboration and career development at Thermo Fisher Scientific