Technical Account Manager

• Develop a strong understanding of customer projects and proactively minimize service impact
• Guide resolution of critical customer incidents
• Apply and contribute to Knowledge-Centered Support (KCS) processes and best practices
• Maintain accountability for service quality and anticipate future demand for capacity planning
• Lead internal service review meetings focused on performance, quality, and continuous improvement
• Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues
• Provide best practices and technical guidance to customers on effective platform usage

• 5+ years of experience in a technical role supporting customers directly
• Proven ability to manage technical relationships and resolve complex issues
• Strong problem-solving and cross-functional collaboration skills
• 5+ years of hands-on technical experience working with Relativity in a customer-facing role
• Strong written and verbal communication skills
• Experience working in SaaS, IaaS, or hybrid environments
• RCA (Relativity Certified Administrator) certification required
• Ability to travel
• Ability to participate in on-call rotations or flexible support schedules as needed

• Opportunity to be part of Relativity’s expansion and growth story in Singapore and Asia
• Backing of an established industry leader
• Opportunity to help grow the customer base across Asia