Dutch speaking Support Specialist

• Serve as the first point of contact for customers needing assistance
• Handle requests ranging from general education to hardware and software investigation
• Investigate, troubleshoot, test, and resolve issues hospitality customers face during service
• Collaborate with global teams across APAC, EMEA, and NOAM
• Provide support to customers, partners, and team members via phone, chat, and email
• Apply consistent troubleshooting techniques to identify issue sources and provide appropriate solutions
• Document, track, and resolve interactions within customer support platforms
• Identify, reproduce, and escalate product issues and bugs to Quality Assurance
• Track escalated issues through resolution
• Advocate and promote improvements to products and services
• Operate within a roster/schedule to maintain high availability of customer assistance

• Previous customer service experience and/or technical support
• Strong attention to detail with emphasis on exceptional customer experience
• Excellent verbal and written communication skills in Dutch and English
• Basic experience using common online, mobile, and desktop platforms: iOS, Android, OSX, and Windows
• Flexibility to work various days and shifts, including weekends
• Ability to work within a roster/schedule
• CV must be submitted in English
• Experience with phone, email, ticketing, and live chat platforms is advantageous but not necessary
• Experience or knowledge of the hospitality industry is advantageous but not necessary
• Experience supporting a SaaS product is advantageous but not necessary
• Experience supporting an iOS application is advantageous but not necessary
• Computer networking experience or interest is advantageous but not necessary
• Passion for technology is advantageous but not necessary
• Working knowledge of Mac OS and basic HTML/CSS is advantageous but not necessary
• Dutch or French written and verbal communication skills are advantageous but not necessary

• PTO scheme
• 400€ annually towards Health and Wellbeing
• Dental cover
• Private healthcare
• Optical cover
• Opportunity to join a growing team, in a fast-paced, high-growth company
• Work with a team of incredibly talented and forward-thinking people
• Work for a team that values hard work and celebrates wins
• Amazing benefits and perks, including equity for all Lightspeeders
• Diverse and inclusive workplace
• Accommodations available on request for candidates with disabilities