Customer Support Associate – German, Polish

• Communicate with suppliers through emails, chats, and conference calls to gather compliance information
• Assist with compliance requests and confirm the quality of documents provided
• Work directly with top-tier suppliers to help them respond to compliance requests
• Handle supplier emails and chats, troubleshooting and guiding suppliers through compliance requests
• Engage unresponsive suppliers through emails, chats, conference calls, supplier education, and webinar invitations
• Provide language support for internal translations, webinars, and prospect calls with the Sales team
• Collaborate with the Program Success team on approaches for new customers, client campaigns, and supplier issues
• Validate and ensure quality assurance for supplier-provided compliance data
• Act as a peer mentor to Supplier Support Agents as required

• Excellent verbal and written communication skills, primarily in English and German
• Proficiency in additional languages such as Polish is highly suggested
• Bachelor’s Degree/Higher diploma from a recognized learning institution
• 1-2 years related work experience (e.g. administration, reporting, research & data, supplier/customer support, call centres)
• Solid ability to manage time effectively and juggle multiple priorities
• Computer proficiency using MS Office Suite and Google Applications
• Ability to leverage software functions proactively and efficiently
• Self-starter with excellent time management skills
• Ability to adhere to assigned deadlines
• Solutions-first attitude and proactive supplier engagement
• Ability to build productive and stable internal and external working relationships

• Vacation time that increases with tenure
• Comprehensive benefits packages (details vary by country)
• Life leave days
• Corporate bonus program
• Retirement savings options
• Flexible work options
• Volunteer days
• Corporate giving initiatives
• Professional development days available from the start
• Diversity and inclusion programs
• Employee Resource Groups (ERGs)