Conversational AI Solution Engineer – 100% Remote

• Analyze customer processes and identify automation and Conversational AI opportunities
• Develop voice and chatbot solutions, as well as technical solution designs
• Select and evaluate suitable Conversational AI platforms and technologies
• Configure, test, and optimize prompts, dialogue flows, and bot performance
• Integrate customer systems through APIs and interfaces
• Implement technical requirements using JavaScript and Python
• Support projects from technology evaluation through go-live
• Create technical documentation and develop best practices and prompt libraries
• Collaborate with customer IT teams, internal teams, and other stakeholders
• Analyze customer requirements, identify AI opportunities, and deliver hands-on technical implementation
• As a global leader in digital business process outsourcing, TP supports renowned clients with customer service and digital process solutions

• Completed degree in Computer Science, Business Informatics, or a comparable technical field
• 3–5 years of professional experience as a Conversational AI Engineer, Solution Engineer, Technical Consultant, or in a comparable role
• Experience implementing voice or chatbot solutions on widely used platforms
• Strong knowledge of Prompt Engineering and Conversational AI
• Good knowledge of JavaScript and Python
• Experience with APIs, system integration, and technical interfaces
• Understanding of automation opportunities and customer processes
• Experience in a CX/customer service environment is an advantage
• Structured, analytical, and solution-oriented approach to work
• Strong technical affinity and enthusiasm for exploring and advancing new technologies
• A traditional software development or IT architecture background is not required; the focus is on customer process analysis, technology selection, solution design, and technical implementation

• 100% home-based / fully remote
• Full-time or part-time (the posting also specifies the employment type as full-time)
• Employer committed to diversity and equal opportunities
• Support and consideration for applicants with severe disabilities and individuals with equivalent status