Customer Service Agent, Italian

• Provide customer service by phone, email, or social media to resolve daily incidents
• Manage incoming calls and chats efficiently while maintaining high-quality client communication
• Provide accurate, valid, and complete information using the appropriate methods and tools
• Handle customer complaints and provide solutions or alternatives within time limits
• Follow up to ensure issue resolution
• Maintain customer interaction records, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Engage customers proactively
• Perform parallel work for the Operations Department when incident resolution volume is low
• Work 11:00–20:00, five days per week, with a one-hour break

• Previous experience in User Support or Customer Service positions is highly valuable
• Previous experience using Zendesk is preferred
• High Italian level (oral & written) and fluent in Spanish or English
• Skilled at planning, organizing, prioritizing and executing simultaneous tasks
• Good communication and interpersonal skills
• Solution-oriented and reliable
• Detail-oriented with excellent time-management skills
• Flexible and able to adapt quickly to change
• Decisive and organized
• Candidates must reside in Brazil

• Home office (100% remote position)
• Great work environment with a young, international team of talented people to work with
• 40% discount on all Fever events and experiences
• Health, Dental and Life Insurance
• Gympass Membership
• Meal allowance
• Transport allowance
• Spanish Lessons