Bilingual Virtual Assistant – Receptionist

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts
• Communicate clearly and professionally in both English and Spanish
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance
• Answer routine patient questions and escalate concerns appropriately
• Maintain a calm, patient-friendly tone, especially when dealing with elderly patients or complex situations
• Manage new and existing patient scheduling through phone, email, and text
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination
• Conduct pre-visit outreach and communicate next steps clearly to patients
• Document patient demographics, appointment notes, and call outcomes accurately
• Verify patient eligibility and benefits before appointments
• Confirm copays, deductibles, covered services, and authorization requirements
• Identify insurance issues early and communicate them clearly to patients and internal staff
• Document verification results accurately in the EMR and internal trackers
• Escalate unresolved payer issues and follow through until completed
• Process referral-related tasks and ensure required documents are complete
• Initiate and follow up on prior authorization requests
• Track pending items, approvals, denials, and required follow-up actions
• Coordinate with payer offices, provider offices, and internal team members to avoid delays
• Maintain accurate, timely, and consistent documentation
• Support inbox management, task queues, forms, uploads, and follow-up tracking
• Handle patient information in a HIPAA-compliant manner
• Provide proactive status updates and complete assigned tasks with minimal follow-up
• Support an Internal Medicine practice's clinic flow, patient experience, and daily operational efficiency

• Strong bilingual communication skills in both English and Spanish
• Confident and professional on phone calls
• Strong patient coordination and scheduling ability
• High attention to detail and reliable follow-through
• Excellent verbal and written communication skills in both English and Spanish
• Previous experience handling phone calls in a patient-facing, customer-facing, or healthcare support role
• Strong confidence speaking with patients over the phone, including appointment coordination and follow-up calls
• Highly organized, detail-oriented, and able to manage multiple tasks accurately
• Able to work independently and communicate updates clearly
• Reliable computer setup, headset, and stable internet connection for remote work
• HIPAA knowledge or experience with HIPAA-compliant workflows
• Clinical or healthcare background preferred
• Familiarity with EMR/EHR systems preferred
• Experience supporting internal medicine, primary care, or similar outpatient practices preferred

• Remote work
• Part-time schedule
• 6-month performance review