Support Agent

• Handle a wide range of user inquiries through helpdesk tools
• Resolve account-related, technical, and app-specific questions
• Investigate technical issues and identify solutions
• Manage complex support workflows and prioritize tasks to meet response-time goals
• Collaborate with the remote Philippines-based support team and Germany-based internal customer support team
• Maintain a consistent, high-standard support experience for players worldwide
• Identify recurring bugs and user pain points
• Share feedback and insights to help improve the product

• Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness
• Experience in mobile gaming and player support is a big plus
• Advanced proficiency in written and spoken English
• Genuine interest in technical support environments and the mobile gaming industry
• Proactive, solution-oriented approach
• Ability to manage tasks independently
• Familiarity with helpdesk software such as Zendesk is a strong plus
• Must be based in Metro Manila
• Full-time availability, 40 hours per week, Monday–Sunday, on a rotating shift roster
• Availability for rotating night shifts to maintain 24/7 support
• Overtime may be required based on business needs
• Public holiday work may be required as needed
• CV must be submitted in English

• 100% Work from Home
• Necessary work hardware provided
• 15 days of paid time off, increasing by 1 additional day each year up to a maximum of 20 days
• Equal opportunity employer
• Recruitment-process adjustments or accommodations available upon request