Customer Service Representative, Spanish/English

• Handle back office tickets and provide 7*24h online enquiry and email reply services to customers
• Handle customer enquiries, advice and suggestions via email or online tools
• Support other business units with customer liaison
• Accurately document customer requests and advice
• Provide feedback in the form of documentation
• Handle customer complaints, special cases, or ad hoc tasks
• Provide customer support through ticketing systems and live chat
• Handle customer queries, complaints, and identification approval processes
• Advocate for customers and gather valuable feedback
• Help ensure exceptional service standards and high customer satisfaction

• Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
• College degree or above
• Trilingual speaker with native Spanish, advanced English and one more language will be preferred
• High level of honesty and integrity
• Proactive and meticulous
• A sense of responsibility and team work spirit
• Ability to work under pressure
• Strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts
• Passionate about the crypto industry

• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
• Opportunities for career growth and continuous learning
• Flat organizational structure
• Autonomy in fast-paced projects
• Diverse and inclusive workplace