Ecosystem Trainer

• Conduct training when a new clinic, provider or retailer is onboarded onto the platform
• Ensure ecosystem actors understand how Tiko works, their role, standard operating procedures, code of conduct, and relevant policies
• Track inventory of all actors on the platform and whether each actor has sufficient trained personnel
• Update actors when new offers are introduced and train them on access and usage
• Identify, prevent, respond to, and mitigate fraud across assigned ecosystems
• Flag and report suspicious activity or breaches of the code of conduct and standard operating procedures
• Work closely with all actors across Tiko ecosystems

• Based in either Hawassa, Ethiopia (mandatory)
• 4+ years of experience in community development and public health programs (SRH)
• Over 3 years working experience in facilitating or training of trainers (ToT)
• Proven experience in developing learning programmes
• Degree in Social Science, Public Health, Community Development, or a related field preferred
• Approachable and works well in a team
• Experience with Salesforce is a plus
• Fluency in English (mandatory)
• Tech-savvy and proficient in mobile, messaging and the use of applications
• Ability to lead a team
• Problem-solving and innovation skills

• Benefits and allowances tailored to your location
• Flexible work arrangements, including remote or hybrid options
• A personal development budget of €500 per year
• Unlimited holiday days
• The opportunity to shape a growing, impactful product and leave your mark on how we work
• A culture built on trust, without unnecessary rules or micromanagement