ServiceNow CMDB Lead

• Lead requirements gathering, analysis, solution design, and development of ServiceNow solutions
• Design, configure, and implement solutions focused on CMDB, Discovery, CSDM, and Service Catalog/Request Management
• Engage with customers daily to understand business needs, clarify requirements, and provide technical guidance
• Translate business requirements into technical specifications and scalable ServiceNow solutions
• Manage and guide a small implementation team to ensure timely and quality delivery
• Handle ambiguous requirements, identify gaps, and drive solutions with minimal supervision
• Oversee development activities, troubleshoot technical issues, and ensure adherence to ServiceNow best practices
• Coordinate with stakeholders and team members to manage delivery timelines, priorities, and dependencies

• Strong hands-on experience in ServiceNow technical development and implementation
• Expertise in CMDB, Discovery, CSDM (Common Service Data Model), and Service Catalog/Request Management
• Experience in requirements gathering, analysis, solution design, and development
• Proven ability to lead a small implementation team and manage delivery independently
• Strong customer-facing skills with the ability to engage stakeholders on a daily basis
• Ability to work with ambiguous requirements, exercise sound judgment, and drive solutions with minimal or no supervision
• Excellent problem-solving, communication, technical leadership, and stakeholder-management skills

• Remote work arrangement