Account Management

• Own executive-level relationships with strategic banking and corporate customers, including senior stakeholders and C-level executives
• Drive customer retention, satisfaction, and long-term account growth throughout the account lifecycle
• Identify and pursue cross-sell and upsell opportunities within existing accounts
• Act as the commercial owner for customer escalations, strategic reviews, and project governance discussions, working closely with Delivery teams
• Develop and execute territory and account plans aligned with company goals
• Lead account development and renewal processes, including proposals, negotiations, and deal closure
• Collaborate with Solution Consulting, Delivery, and Product Management to tailor solutions to customer needs
• Share customer feedback and market insights with Product and Delivery teams to enhance offerings
• Maintain accurate pipeline data and forecasts for management
• Represent Surecomp in customer meetings, industry events, conferences, and local networking activities
• Stay informed about industry trends, competition, and market dynamics in the Mexican and Latin American banking and fintech ecosystem

• Experience in enterprise software sales or strategic account management in the fintech, banking technology, financial software, or high-tech industry
• Proven experience managing or selling to large banking customers, including relationships with senior stakeholders and executive sponsors
• Experience managing long sales cycles and complex decision-making processes with multiple stakeholders
• Fluent Spanish and excellent English, both written and spoken
• Exposure to transaction banking, trade finance, cash management, payments, lending, core banking, digital banking, or related banking technology environments
• Experience working with corporate customers in addition to financial institutions
• An established network within the Mexican banking market
• Strong relationship-building skills and the ability to earn the trust of senior executives
• Commercial mindset with the ability to identify growth opportunities within existing accounts
• Comfortable presenting to and influencing C-level stakeholders
• Strong negotiation skills
• Ability to work independently in a remote role within a global, multicultural organization
• Structured, organized, and accountable, with strong follow-through

• Remote work arrangement
• Travel opportunities of up to 50%