COE Manager, Global Contract Logistics

• Manage GCM Center of Excellence activities and align CoE program development with global operations across Safety, Security, Sustainability, Quality, IT Systems, Training, CIP, Operations Excellence, and Innovation
• Drive and shape CoE programs focused on best-in-class customer service
• Develop, align, and implement processes and tools to improve the business
• Lead communication strategy around CoE program scope to promote company strategy and priorities
• Co-manage change management programs supporting customer strategy
• Identify, design, and implement continuous improvement initiatives
• Measure and report the impact of initiatives
• Collaborate with GCM Business Management on strategy, future growth, and business sustainment
• Build and manage relationships across all organizational levels
• Act as senior global interface with appropriate customer-side stakeholders and understand their demands
• Help drive the GCM global strategic planning process and roadmap
• Track and ensure strategic initiatives are managed, delivered, and measured against customer goals
• Implement a continuous auditing culture across the CoE
• Drive performance across global sites through key metric monitoring
• Escalate risks and issues
• Communicate proactively across business units and organizational layers to gain feedback, buy-in, and alignment
• Identify and implement best practices

• 7+ years’ experience in operational roles in the contract logistics industry
• Demonstrable end-to-end experience across sales, strategy, consulting, and supply chain
• Sufficient expertise within the account industry and a high-level understanding of local market conditions
• Business degree required
• Master’s degree preferred
• Third-party logistics experience preferred but not required
• Fluent in English
• Additional language skills highly beneficial
• Ability to collaborate with operations team members and client representatives to troubleshoot and solve problems
• Excellent verbal, written, and visual/presentation communication skills
• Proven interpersonal skills to develop strong working relationships at all levels and across geographies
• Ability to influence, motivate, and inspire others
• Ability to question and challenge existing ways of thinking
• Proactive approach to change
• Entrepreneurial-minded self-starter capable of working under pressure in a fast-paced, dynamic, and changing environment
• Ability to work independently and proactively
• Ability to think strategically and tactically to drive cross-functional initiatives
• Excellent organizational skills
• Ability to multitask and prioritize on an ongoing basis
• Program management mindset; results-oriented and able to meet deadlines
• Strong knowledge of Microsoft Office, especially Word, Excel, and PowerPoint

• Capital-forming benefits
• Company pension scheme
• Employee discounts
• DSV employee card with a monthly net credit
• JobRad bike leasing
• Anniversary payments
• Supplementary health insurance (depending on division)
• Computer glasses for screen work
• Group accident insurance
• Extensive onboarding with an individual training plan
• A great, dedicated, and motivated team
• Flat organizational structures
• An open working atmosphere
• Diverse range of tasks with significant decision-making freedom
• Modern workplace
• Transparent flexitime policy
• Option to work remotely
• Regular training and development programs
• E-learning offerings
• Talents@DSV initiatives
• Tailored development programs may be available