Salesforce Consultant, LATAM

• Perform requirements gathering, analysis, and documentation
• Convey complex requirements to internal and external stakeholders
• Develop solution, requirement, and discovery documents for review
• Work on multiple projects and competing priorities simultaneously
• Demonstrate work deliverables to internal and external stakeholders
• Execute project work following Agile methodology
• Design and develop workflow and functional diagrams for proposed solutions
• Manage task and work tickets, including descriptions and acceptance criteria
• Develop understanding of business best practices for associations and nonprofits
• Collaborate with project managers and development teams to deliver on-time, on-budget work products
• Support the project team in identifying training needs for team members and clients
• Document standard operating procedures
• Implement and manage Salesforce CRM systems for non-profit clients

• Bachelor’s Degree or higher, or equivalent work experience
• 2+ years of business analysis experience with a consulting or professional services firm or other large enterprises
• 2+ years of business analysis experience for technology or technology services implementation projects
• Excellent oral and written English communication skills
• Experience gathering requirements, writing solution documents, and writing SOPs
• Agile project experience and at least one Agile methodology certification
• Salesforce certification highly desired, or willingness to obtain one within 90 days of joining
• Experience working in the non-profit or association industry preferred
• Salesforce implementation or administration experience preferred
• Experience administering or heavily using Fonteva, Nimble AMS, or other Salesforce solutions for non-profit organizations preferred
• Experience providing quality assurance and/or acceptance testing strongly preferred
• Ability to work from 9:00 AM to 5:30 PM EST
• Must be located in Latin America

• Remote work arrangement
• Full-time employment or B2B contract options
• Opportunity to work with multiple non-profits
• Agile methodology experience and certification opportunity
• Salesforce certification opportunity within 90 days of joining