Customer Support Specialist – Universal Team

• Rapidly and effectively resolve client issues
• Process additional services requests for business travel bookings in the European market
• Advise clients on bookings and products
• Communicate with suppliers, hotels, and clients via email and phone
• Utilize CRM systems and internal databases
• Complete an application assessment
• Participate in an HR interview
• Complete a one-minute internet speed test for remote work

• Upper Intermediate English proficiency, spoken and written
• Italian language proficiency at B2 level
• Functioning computer and microphone
• Ability to learn quickly and stay results-focused
• Kindness, empathy, stress-resistance, politeness, and responsibility
• Understanding of the travel business and booking systems is an advantage

• Remote work from home
• 5\2 flexible schedule from 10 a.m. to 7 p.m. GMT+3
• Base salary of 800 EUR plus up to 300 EUR gross KPI-based bonus
• Young and active team
• Seminars, trainings, and conferences
• Assistance attending conferences
• Corporate discounts on hotels and other services