Team and Customer Assistant

• Support both Founders with diary management and meeting arrangements, ensuring attendees are fully briefed
• Book and coordinate travel schedules for both Founders
• Plan key team events
• Assist with decks for board reporting and leadership team meetings and follow up on actions
• Handle personal administration for both Founders
• Forward-plan for both Founders to increase effectiveness
• Coordinate and potentially lead ad hoc projects briefed by the Co-Founders
• Support effective operation of the executive team
• Facilitate and help direct the Team Recognition program
• Assist with onboarding schedules for new team members
• Manage team KPIs, including KPI tracking and quarterly reviews
• Arrange Board and Leadership Team meetings across time zones
• Manage customer service systems, email inboxes for Australia, the US and the UK, Gorgias, chatbot and social media
• Provide exceptional customer service and optimise customer experiences
• Resolve customer problems, questions and comments with tailored solutions
• Become an expert on the company’s products, policies, ingredients, packaging and brand ethos
• Work with the Quality & Regulatory team to ensure compliance for regulated SPF products
• Respond first to Instagram and Facebook inbox and comment queries
• Work with the social media team on community programming, content, product-development involvement, and outreach to content creators and influencers

• Philippines-based candidate
• At least 2 years of experience as a Virtual Assistant or Customer Service representative
• Self-starter, solution-minded, detail-oriented with exceptional organisational and follow-up skills
• Ability to efficiently manage and prioritize multiple projects
• Strong attention to detail and execution
• Ability to think strategically, conceptualize new ideas, initiate change and react to a fast-paced environment
• Strong written communication skills and interpersonal capabilities to deliver a professional tone of voice reflective of the brand values
• Proficiency in working with numbers and general budget management
• Ability to align with Australian business hours, approximately 9 AM–5 PM, Monday to Friday
• Willingness to work outside Australian business hours from time to time
• Must disclose existing ongoing roles or client work

• 100% remote work from home
• Flexibility in how you manage your time as an independent contractor
• Opportunity to work with an innovative Australian beauty and skincare brand
• Engagement as an independent contractor