Ecommerce Website Specialist

• Monitor uptime, speed, and performance across devices and browsers; troubleshoot and resolve bugs
• Implement and maintain security protocols, SSL certificates, and firewalls to protect customer data
• Maintain the US Shopify instance and third-party app integrations
• Perform front-end and back-end coding updates
• Determine appropriate solutions to optimize user experience, conversion rate, and business metrics
• Lead user acceptance testing across mobile and PC platforms before features go live
• Maintain documentation for site architecture, login credentials, and process guides
• Prioritize features and site improvements based on business goals and ROI
• Manage agile sprints for site updates, ensuring projects are delivered on time and within budget
• Design and execute A/B tests to improve the customer journey and conversion rates
• Translate technical requirements into updates for senior leadership and marketing teams
• Optimize category pages, product pages, reviews, and product recommendations with category management and merchandising
• Coordinate product launches, seasonal promotions, and landing pages with marketing
• Analyze website traffic and sales data to identify conversion rate optimization opportunities
• Support marketing and growth teams with A/B testing and sales-funnel improvement
• Research ecommerce and technology markets for new apps and technologies
• Conduct rigorous testing to prove performance uplift
• Monitor site analytics daily to improve website speed and performance
• Support technology leadership with process creation and workflow documentation
• Support API integrations and AI automation of workflows

• Degree in Computer Science, Information Technology, Web Development, Digital Marketing or relevant field (preferred)
• 5+ years as a full stack developer or website manager, specifically in an ecommerce environment
• Strong proficiency in HTML, CSS, JavaScript, and Shopify Liquid
• Proficiency in Python, Java, or PHP combined with SQL/noSQL database skills
• Experience building or supporting AI-driven or agentic solutions (e.g. Claude Code, OpenClaw) is highly regarded
• Excellent problem-solving skills with a high level of attention to detail
• Strong communication skills, with the ability to translate complex technical concepts into clear business outcomes for non-technical stakeholders
• Experience with Google Analytics, Shopify Analytics, Hotjar, Intelligems, UserTesting, Powermeter or similar tools
• Experience with Shopify Plus
• Experience with Brightpearl, Stamped, Freshdesk, Rebuy, Redo, Asana, Slack, Gmail, Miro, Figma, and Google Workspace