IT Support Engineer

• Provide escalated technical support for laptops, SaaS applications, availability, and identity-related issues
• Handle IT onboarding and offboarding, device provisioning, and access management
• Build systems and processes that operate smoothly without repeated IT intervention
• Manage hardware inventory, warranties, and refresh cycles using MDM platforms such as Microsoft Intune and Jamf
• Drive automation and scripting projects from idea through execution
• Improve efficiency and consistency across systems and integrations
• Manage and continuously improve secure access using Microsoft Entra, Auth0, AWS VPN, and 1Password
• Build and maintain operational playbooks and documentation for processes and automations
• Log work, incidents, and changes in Jira Service Management
• Serve as an escalation point for complex issues and document solutions
• Identify recurring issue patterns and propose process improvements
• Support the core IT infrastructure for a distributed workforce of approximately 230 people

• 6+ years of IT experience, including at least 3 years in systems administration
• Experience supporting both macOS and Windows
• Hands-on administration experience with Microsoft 365 and Azure Active Directory/Microsoft Entra ID
• Working knowledge of Slack, Google Workspace, and Zoom
• Familiarity with IAM concepts such as SSO, MFA, ZTNA, PAM/JIT, and IdP
• Experience with MDM platforms
• Scripting knowledge in PowerShell, shell scripting, and/or Python
• Exposure to ticketing systems and RPA tools
• Understanding of the ITIL framework
• Track record of delivering support people appreciate
• Must be able to work remotely on a daytime-focused schedule with occasional after-hours support
• Must be authorized to work in New Zealand without restriction or address sponsorship requirements for working in New Zealand

• Equity participation available to employees globally, with program details varying by location and employment structure
• Competitive benefits in accordance with local market standards and applicable country requirements for international employees
• For eligible US employees: Health, Vision, Dental, and Life Insurance plans
• For eligible US employees: robust 401k plan
• For eligible US employees: Discretionary Time Off
• Other minor perks
• Remote-first environment
• Daytime-focused schedule with occasional after-hours support
• Exposure to modern tooling and room to grow