AI Data QA & Training Specialist

• Evaluate, review, and label content or system responses for quality, accuracy, relevance, and adherence to guidelines
• Assist with content evaluation, response rewriting, summarization, classification, or prompt review for AI training initiatives
• Identify and flag hallucinations, factual inaccuracies, and safety/compliance violations
• Perform relevance, ranking, and retrieval quality assessments
• Score outputs against established standards and provide systematic feedback
• Support feedback loops between operations and engineering teams
• Respond to inquiries via phone, email, or chat as needed
• Provide accurate information about products and services
• Follow up and resolve issues in a timely and efficient manner
• Document AI-related evaluations or annotations in the organization's CRM or designated tools
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Participate in training programs and continuous learning modules
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues
• Perform other duties as assigned

• Previous customer service experience, data annotation or AI training/evaluation skills or equivalent
• Good communication skills, both verbal and written
• Proficient in using computers and various software applications
• Knowledge and experience with a CRM preferred

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off
• Birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Bring Your Own Device (BYOD)
• Beautiful office space (for onsite employees)
• Free lunch provided daily (for onsite employees)