Technical Account Manager

• Serve as the first post-sales hire
• Act as the technical owner of enterprise accounts
• Build the post-sales function supporting enterprise accounts
• Own onboarding, integration, adoption, escalation, and renewal activities
• Take over responsibilities currently split between sales and engineering
• Build processes, playbooks, runbooks, and review cadences where none exist
• Run customer business reviews for senior stakeholders and customer executives
• Support organizations in securing software and resolving vulnerability issues at speed and scale

• 5+ years in technical account management, customer success engineering, solutions architecture, professional services or post-sales consulting with large enterprise customers, not SMB or mid-market
• Demonstrable ownership of complex technical implementations in enterprise environments, including long onboarding, multiple stakeholders, security and change-management review, and integration with systems you do not control
• Genuinely hands-on technical depth with cloud platforms (AWS/Azure/GCP), CI/CD and developer toolchains, APIs, containers/Kubernetes, identity and access basics, and log and issue diagnosis
• Track record of building process where none existed, including playbooks, runbooks, and review cadences
• Credibility in front of senior stakeholders up to CISO level
• Ability to run a business review that a customer executive finds worth their hour
• Fluency with AI tools in daily work and ability to quickly adopt new ones; candidates will be asked to demonstrate this
• High agency and comfort with ambiguity
• Cybersecurity experience in AppSec, vulnerability management, cloud security, or adjacent fields strongly preferred
• Experience as a first or early post-sales hire at a startup, pre- or early post-Series A, strongly preferred
• Exposure to enterprise security review, procurement, SOC 2 / ISO evidence handling, and data-processing questions strongly preferred