Fulfillment Operations Associate

• Map experts to projects based on skills, availability, and project requirements
• Balance supply and demand so projects staff quickly and experts remain engaged
• Drive expert activation from matching through kickoff, guidelines, first tasks, and ramp-up
• Reduce time and drop-off between activation steps
• Own expert satisfaction, NPS, and retention across the network
• Create policies, systems, and SOPs supporting a strong expert experience
• Ensure projects, operations, engineering, and finance stakeholders follow fulfillment processes
• Run onboarding and offboarding end to end, including contracts, background verification, access provisioning and deprovisioning, systems setup, and clean exits
• Manage relationships and workflows with software tools, background-check providers, payment and contracting platforms, and service providers
• Identify fulfillment bottlenecks and build tooling and automation for matching, access grants, contract issuance, verification, and status tracking

• Experience running fulfillment, delivery operations, or contractor/expert onboarding at scale
• Demonstrable volume, speed, and cost metrics for people moved through an operational pipeline
• Experience owning and improving NPS, CSAT, or retention for a network of experts, contractors, users, or similar
• Strong operational rigor, including documentation, trackers, SOPs, and clean handoffs
• Ability to build, debug, and ship with minimal supervision
• Ability to drive cross-functional follow-ups
• Experience in delivery operations, program operations, or fulfillment at a talent marketplace, staffing/expert-network, or data-labeling/human-data company is advantageous
• Experience owning expert, contractor, or customer success functions at scale is advantageous
• Experience in operations, Chief of Staff, or business-ops roles at a fast-scaling startup is advantageous
• Experience with marketplaces, matching systems, or multi-step onboarding flows is advantageous
• Interest in using AI tools to improve individual and team productivity
• Must be legally authorized to work in the United States
• Must indicate whether US immigration sponsorship is required

• 25% performance-based bonus
• Equity
• High ownership, minimal process, real impact
• Work alongside engineers and researchers building AI-native systems