Head of Post-Sales Operations

• Own daily operational management of Wing's active post-sales pipeline from handoff through launch and early-stage stabilization
• Maintain account visibility, statuses, owners, next actions, and completion dates
• Monitor stalled, delayed, blocked, or at-risk accounts and drive corrective action
• Maintain accurate CRM and pipeline records
• Establish and enforce SLAs, daily standups, and recurring pipeline reviews
• Build reporting and dashboards for pipeline health, aging accounts, and forecasted launches
• Review closed accounts and validate requirements, expectations, staffing needs, timelines, and special conditions
• Oversee staffing and candidate pipelines, client selections, decisions, onboarding, and launch readiness
• Serve as the first operational escalation point and monitor issues through resolution
• Hold stakeholders accountable for overdue actions and escalate repeated SLA breaches
• Produce weekly and monthly pipeline health reports with recommendations and leadership actions
• Improve workflows, escalation protocols, CRM architecture, handoffs, and process documentation
• Prototype internal tools using AI-assisted “vibe coding” tooling and partner with engineers and product managers on production-ready tools
• Coordinate cross-functionally with Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams
• Report to the CEO and work with C-suite and functional leadership

• Startup and consulting experience
• Strong experience in operations, program management, revenue operations, staffing operations, or customer success operations
• Strong cross-functional judgment across sales, Customer Success, and operations
• Comfortable with high-volume, hands-on execution
• Experience defining SLAs, structuring workflows, managing escalations, and optimizing pipeline processes
• Excellent stakeholder management and follow-through
• Strong analytical and problem-solving skills
• Experience using CRM, project management, reporting, and workflow management platforms
• Deep fluency with AI tools and ability to evaluate and roll out new operational tools
• Comfortable operating at leadership level with the CEO, COO, and Chief of Staff
• Able to travel to the Philippines as required

• Remote work arrangement
• Ability to travel to the Philippines as required