Virtual Customer Service Representative, Hindi, Punjabi Speaker

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers
• Support existing customers with subscription questions, payments, and account issues
• Troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining high customer satisfaction
• Provide clear, accurate, and friendly customer communication
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with the rider community
• Support customers visiting Whizz locations remotely through live video connections

• Native or fluent Hindi / Punjabi
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Ability to work on Pacific Time (PT), aligned with San Francisco, CA (GMT-7)
• Comfortable using CRM systems and productivity tools
• High-speed internet connection and headset