Commercial Operations Analyst

• Support day-to-day administration of Salesforce and related commercial systems
• Assist with account hierarchy maintenance
• Support forecasting, pipeline management, and revenue reporting activities
• Help monitor adherence to commercial processes and governance standards
• Support KPI tracking across Sales, Customer Success, and Commercial Operations teams
• Assist with user acceptance testing (UAT) for new system enhancements
• Support system implementations and process improvement projects
• Partner with Sales, Customer Success, Finance, and IT teams to resolve operational issues
• Help maintain business documentation and operational knowledge repositories
• Participate in meetings and provide project coordination support when needed
• Support Revenue Operations by ensuring data integrity and assisting sales and customer success processes

• 2-5 years of commercial operations experience
• Bachelor’s Degree is preferred
• Analytical and problem-solving mind
• Strong communication and interpersonal skills
• English proficiency required (written and verbal)
• Customer focused
• Effective time management
• Experience using Excel, Microsoft Teams, and Salesforce
• Must be legally authorized to work in Mexico
• JD Power does not provide employment sponsorship for this position

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Retirement savings programs
• Paid time off
• Wellness programs
• Flexible work arrangements
• Opportunities for learning and development