Salesforce Administrator

• Manage day-to-day Salesforce Service Cloud configuration, including objects, fields, page layouts, flows, validation rules, and permissions
• Troubleshoot user issues and perform routine maintenance and data hygiene
• Support integrations between Salesforce and other support tools
• Evaluate new Salesforce features and releases relevant to support operations
• Own the telephony and contact center platform roadmap, including CTI integration, call routing, and IVR
• Partner with support leadership to prioritize improvements
• Manage vendor relationships
• Coordinate new telephony rollouts with minimal disruption to daily operations
• Build and maintain dashboards covering support volume, response times, resolution rates, and CSAT
• Deliver regular reporting to support and leadership teams
• Identify trends and flag operational issues surfaced by the data
• Complete a short 2-minute video question as part of the screening process

• 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred
• Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys
• Experience with configuration or roadmap ownership for contact center or telephony platforms is a strong plus
• Comfort building reports and dashboards in Salesforce or similar BI tools
• Strong cross-functional communication skills
• Highly detail-oriented and comfortable owning multiple workstreams simultaneously
• Salesforce Administrator certification is a bonus
• Fintech or regulated industry experience is a bonus
• Contact center migration experience is a bonus
• Basic crypto/blockchain knowledge is a bonus
• Must be currently based in Latin America (LATAM) or Europe
• Professional home setup required for remote work

• Competitive salary in USD — paid consistently every month, no matter where you are
• Performance-based incentives
• +15 paid vacation days per year
• All U.S. federal holidays
• 100% remote work from anywhere in LATAM or Europe
• Collaborative, supportive culture
• Fast-paced, high-growth fintech and cryptocurrency environment