Operations Manager

• Build and maintain a unified KPI dashboard using CRM and manual tracking data
• Provide leadership with real-time visibility into business performance
• Develop clear, trainable documentation of on-site field processes
• Oversee day-to-day tasks across the business
• Coordinate with staff to keep projects and priorities on track
• Identify and resolve issues across locations and crews before escalation
• Write emails, make calls, and communicate with employees and clients on operational matters
• Establish and configure operational systems and processes as new locations open
• Provide executive assistant support, including inbox and calendar management, as capacity allows

• Prior experience in operations, business management, or a similarly strategic support role
• Demonstrated ability to work beyond routine administrative tasks
• Ability to build and maintain KPI dashboards connecting CRM and manual data sources
• Experience documenting standard operating procedures for training new team members
• Strong self-direction and ability to manage tasks and people with minimal supervision
• Excellent written and spoken English
• Clear, confident communication with US-based clients and staff
• Ability to stay calm and professional with direct feedback, demanding clients, and a fast-moving field environment
• Flexibility in working hours when business needs it
• Experience using AI tools such as Claude for dashboard building, documentation, and process automation
• Comfort working across multiple business locations and adapting processes as the organization scales
• Mandatory Loom video introduction recorded in English
• Mandatory internet speed test screenshot

• Remote work
• Monday to Friday schedule
• Flexibility to adjust hours when business needs it
• Potential executive support responsibilities, including inbox and calendar support