Agile Coach – IT Process Lead

• Own, design, and continuously improve all internal IT processes within the IT Applications domain
• Ensure process alignment across different locations and promote a unified operating model
• Establish governance frameworks, KPIs, and performance tracking for all process areas
• Ensure compliance with ITIL principles and internal policies
• Introduce KANBAN Flightlevel based on Atlassian Jira as the leading methodology for transparency and steerability
• Lead, inspire, and develop approximately 120 employees across multiple teams and competency areas
• Foster an agile, collaborative, and high-performing culture
• Promote empowerment, transparency, and ownership across all teams
• Ensure effective workforce planning, talent development, and succession readiness
• Promote agile values and mature agile methods including Scrum, Kanban, retrospectives, and planning
• Drive continuous improvement, learning, experimentation, and innovation
• Ensure stable, efficient, and reliable IT processes supporting business-critical applications
• Manage escalations, risk mitigation, process bottlenecks, and cross-location dependencies
• Enable collaboration between IT operations, project teams, and business stakeholders
• Establish a new demand process with different Business Areas
• Develop and maintain high service quality and customer satisfaction
• Drive change management initiatives, process redesigns, and organizational shifts
• Communicate complex topics clearly to all stakeholder levels
• Ensure adoption, engagement, and alignment during transformation phases
• Act as a role model for assertiveness, solution orientation, and proactive decision-making

• Several years of experience in IT process management and IT leadership
• Strong understanding of ITIL, agile methods, and modern IT delivery models
• Proven leadership experience in multi-location or international environments
• Ability to guide large teams and manage diverse stakeholder groups
• Assertiveness combined with empathy and strong communication skills
• Ability to act as moderator, mediator, or coach depending on the situation
• High resilience and motivation to shape the future of IT applications
• Agile mindset with passion for collaboration and continuous learning
• Structured, proactive, and solution-oriented working style
• Strong analytical capabilities and process thinking
• Entrepreneurial thinking paired with a hands-on mentality
• Experience in transformation programs or process harmonization initiatives is a plus
• Fluent English
• Willingness to travel approximately 30%

• Flexible working hours and remote work
• Innovative, interdisciplinary team environment
• Bonuses
• Cafeteria
• Körber sports club
• Health fund
• Pension fund