Track & Trace Operator

• Track and monitor shipments from origin to destination to ensure timely delivery
• Communicate with carriers, drivers, and internal teams to provide real-time updates on shipment status
• Identify and resolve transportation delays or issues by coordinating with stakeholders
• Maintain accurate records of shipment statuses, delays, and resolutions in the system
• Ensure compliance with company policies and industry regulations
• Proactively address potential disruptions in the supply chain and escalate concerns as needed
• Generate and analyze reports related to shipment performance and key logistics metrics
• Assist in optimizing routing and delivery efficiency
• Provide exceptional customer service to internal and external stakeholders regarding shipment inquiries

• Strong knowledge of logistics tracking systems and software
• Excellent problem-solving and critical-thinking abilities
• Strong verbal and written communication skills
• Ability to multitask and work in a fast-paced environment
• Attention to detail and accuracy in data entry and record-keeping
• Proficiency in Microsoft Office (Excel, Word, Outlook) and logistics management software
• Experience working with freight carriers, 3PLs, or transportation management systems (TMS)
• Knowledge of domestic and international shipping regulations

• Competitive Salary in USD
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team
• Remote mode of work