Bilingual Customer Service Representative

• Support growing US-based customer support operations
• Handle inbound and/or outbound customer interactions
• Provide customer service in a fast-paced environment
• Multitask and work efficiently across multiple systems
• Work in structured remote environments
• Complete all required hiring-process stages: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check

• Previous US BPO / call center experience
• Excellent spoken and written English
• Strong customer service and communication skills
• Experience handling inbound and/or outbound customer interactions
• Ability to multitask and work efficiently across multiple systems
• Professional, reliable, and detail-oriented mindset
• Comfortable working in structured remote environments
• Windows 11 PC (Mac not supported)
• 16 GB RAM
• Dual monitors
• Webcam and headset
• i5 processor or higher
• Fibre internet with a wired connection (Ethernet cable)
• Backup power solution
• Microsoft Teams / Office 365
• Resume must be submitted in English
• Successful completion of an applicable background check may be required
• Completion of all stages of the hiring process
• Experience welcomed in Customer Support, Healthcare Support, Technical Support, Billing Support, Sales Support, Appointment Scheduling, Collections, Administrative Support, Live Chat / Email Support, Retention / Escalations, and Call Center / BPO Environments

• Paid weekly in arrears
• Training paid in full
• Fully remote work from home
• Independent Contract